There is little that consumers find more frustrating than sitting on the phone in a queue for call center service. There is little that is more frustrating for call center staff than dealing with consumers who, after waiting on the line, are themselves impatient or even angry. SMS call center solutions offer an answer to assist both entities – consumer and call center service provider.
Using an SMS messaging service can effectively improve operational efficiencies and reduce administration costs at the same time. It is a proactive, positive step for call center operators to take to interact with consumers while reducing the demand for voice calling. Service enquiries can be managed more efficiently.
SMS call center solutions as offered by INCEPT are suitable for use in an array of industries and there are a number of ways to leverage them:
- Improve customer service via convenience and welcome messages
- Schedule call backs to reduce wit times
- Send courtesy messages to consumers
- Thank customers for recent purchases or bookings
- Invite customer feedback on product or service delivered
- Communicate with consumers in the most unobtrusive way
- Provide scheduling information to employees
- Automate systems
- Distribute staff rosters
- Send alerts for meetings etc.
Let INCEPT show you how we can help automate your call center for better operation and enhanced consumer satisfaction. Contact Us today!